Complaints & Feedback

This form is to assist you in making a complaint/feedback to our organisation.

All persons wishing to make a complaint/feedback can speak with the Manager or staff member of choice or choose to complete this form. You can also speak to the Director on 1300 493 227.

If you are unhappy with the solution or want to contact NDIS Quality & Safeguard Commission, you can contact them on 1800 035 544.

All information is strictly confidential.

If you feel unsure about anything or would like help to complete this form, please speak to the Administration Officer.

We encourage you to make your complaint/feedback in writing. Please allow a maximum of ten (10) days for a response.

A complaint can be made to the NDIS Commission by:

Phoning: 1800 035 544 (free call from landlines) or TTY 133 677. Interpreters can be arranged.
National Relay Service and ask for 1800 035 544.
Completing a complaint contact form.

The NDIS Commission can take complaints from anyone about:

NDIS services or supports that were not provided in a safe and respectful way
NDIS services and supports that were not delivered to an appropriate standard
how an NDIS provider has managed a complaint about services or supports provided to an
NDIS participant

As well as dealing with complaints, the NDIS Commission works to educate providers about delivering quality and safe supports, and effectively responding to complaints. If a complaint raises a serious compliance issue, the NDIS Commission has powers to take action.

NDIS Commission link for complaints:

https://www.ndiscommission.gov.au/about/complaints

Your Trusted Support Partners

We acknowledge the Traditional Owners of the land where we work and live. We pay our respects to Elders past and present. We celebrate the stories, culture and traditions of Aboriginal and Torres Strait Islander Elders of all communities who also work and live on this land.

Your Trusted Support Partners

Complaints & Feedback

Your Trusted Support Partners

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