What Makes Our Team Different

At True Supportive Care, we focus on building a partnership with you. Here’s what makes our team stand out:

  • Personalised Care: We listen to your needs and goals to make sure the support we provide is just right for you.
  • Real Connections: We’re here to build trust and get to know you, not just provide a service.
  • Flexibility & Choice: You’re in control. We work with you to create a plan that fits your lifestyle and needs.
  • Experienced & Caring Team: Our team is trained, experienced, and passionate about helping you. We always treat you with respect and care.
  • Community Focused: We help you stay connected with your community and enjoy activities that matter to you.
  • Ongoing Support: As your needs change, we’re here to adjust and continue supporting you on your journey.

With us, you’re more than a participant – you’re an individual, and we’re here to support you every step of the way.

Who We Are & What We Do

At True Supportive Care, we have a dedicated and passionate team working together to provide the highest quality care and support for our participants. Each team member plays a vital role in delivering personalised, respectful, and professional support.

Directors

Our directors lead the way with years of experience in healthcare and disability support. They set the vision for True Supportive Care, ensuring that our services are always centred around the needs and aspirations of our participants. Their commitment to quality care and continuous improvement drives everything we do.

Service Managers

Our service managers oversee the implementation of Support plans and ensure that services are delivered effectively. They work closely with participants to understand their unique needs and make sure that everything is running smoothly. They ensure each participant’s care is tailored to help them achieve their goals.

Team Leaders

Our team leaders are the backbone of our support staff. They guide and mentor support workers, ensuring that all care is delivered to the highest standards. They provide ongoing training and support, helping to foster a team environment where everyone is focused on achieving the best outcomes for our participants.

Support Workers

Our support workers are the heart of the services we provide. They work directly with participants, assisting with daily tasks, personal care, and helping with community engagement. They are dedicated to empowering participants to live independently and confidently, offering kindness and support every step of the way.

Admin Team

Our admin team is the engine that keeps everything running smoothly behind the scenes. They handle all the essential logistics, from scheduling to paperwork, ensuring that everything is in place for both participants and staff. Their organisation and attention to detail allow the whole team to provide seamless and reliable support.

Activity Coordinators

Our activity coordinators help create engaging, enjoyable, and meaningful activities that support participants in achieving their personal goals. They ensure that participants are involved in social and community activities that promote independence, skill development, and well-being.

What Values Guide Our Team’s Approach to Care?

Our team’s approach is guided by these values:

  • Respect: We treat everyone with dignity and listen to their needs.
  • Empathy: We care about how our participants feel and offer support with understanding.
  • Collaboration: We work together as a team to give the best support.
  • Integrity: We are honest and transparent in everything we do.
  • Empowerment: We help participants make their own choices and live independently.

At True Supportive Care, we believe that the heart of great care is building meaningful relationships.

Our team isn’t just here to provide support – we’re here to connect with you, listen to you, and help you achieve your goals. Here’s how we make sure our participants feel valued and supported:

Building Meaningful Relationships

Our team takes the time to really get to know each participant. We listen carefully to their needs, preferences, and goals. By understanding what matters most to each individual, we can provide support that’s not just about tasks, but about creating an experience that’s truly personalised. Whether it’s a friendly chat, celebrating achievements, or simply spending quality time together, we make sure every participant feels heard and valued.

Meet the Team

  • Sam Oluwaseun Osobu
    Head, Operations – Cairns, Townsville/Ayr

    What do you love most about your job

    What I love  is witnessing the incredible achievements of our participants. It’s truly inspiring to see their progress and be a part of their journey.

    What experience or passion led you to work in disability support?

    Empathy and ability to helping vulnerable individuals

    A fun fact or personal touch (e.g., hobbies, interests, a quote they love)

    Family time watching movies, Playing Chess – Favorite quote “as long as you try, you cannot fail”

  • Lou-Ellen McKay
    Activity & Programs Coordinator

    What do you love most about your job?

    The everyday surprises! Our participants never fail to amaze me with their humour!

    What experience or passion led you to work in disability support?

    I have 10 years experience in the disability field, and still learning!

    A fun fact or personal touch (e.g., hobbies, interests, a quote they love)

    Motivation is like taking a bath; If you stop doing it, you begin to stink!

     

  • Rey Colagong
    Support Worker

    What do you love most about your job?

    I love cooking and creating participants meals, especially seeing the joy when someone enjoys the food so much that they want to eat more.

    What experience or passion led you to work in disability support?

    What inspired me to work in disability support is the understanding that people with disabilities truly need special care, compassion, and love. The joy of seeing them smile and express appreciation, even for the smallest acts of kindness, gives me a deep sense of fulfillment and makes each day feel meaningful in a very special way.

    A fun fact or personal touch (e.g., hobbies, interests, a quote they love)

    I love spending time going out with the people I support, whether it’s enjoying music together, having lunch out, or joining in activities that they can be a part of. Sharing those moments makes the experience more meaningful for both of us.

  • Stephanie Morove
    Support Worker

    What do you love most about your job?

    What experience or passion led you to work in disability support?

    Interests

    My Favourite Quote